Frequently Asked Questions
Shipping & Orders
oops! I accidentally put in the wrong shipping address.
If your order hasn’t been dispatched yet, reach out to us as soon as possible and we’ll try our best to update it. Once an order has been shipped, changes may not be possible.
Can I cancel my order after placing it?
Once an order has been placed, it cannot be cancelled. As many of our products are available in limited quantities and orders are processed promptly, we kindly ask customers to review their order details carefully before completing their purchase.
How long will it take to receive my order?
Orders are typically processed within 1–2 business days, after which delivery usually takes 3–5 business days, depending on your location.
How much does shipping cost?
We offer free shipping on orders above ₹1299. A flat shipping fee of ₹99 applies to orders below ₹1299.
Can I modify my order after placing it?
Order modifications are currently not supported once an order has been placed. Please review your details carefully before checkout.
My order says delivered, but I haven’t received it. What should I do?
Please reach out to us at the earliest and we’ll coordinate with the delivery partner to assist you.
Gifting
Are Sumeko products suitable for gifting?
Yes. Our handmade candles and ceramics are designed to be thoughtful, useful gifts for everyday occasions and celebrations.
Can I send an order directly as a gift?
Yes. You can enter the recipient’s address at checkout and have the order shipped directly to them.
Do you offer corporate gifting?
Yes, we offer corporate gifting for brands, teams, events, and special occasions. Please reach out to us for enquiries.
Can I place a bulk gifting order?
Yes, bulk gifting enquiries are welcome. Please contact us for more details.
How can I enquire about gifting or collaborations?
You can reach out to us through our contact details for gifting, collaborations, and corporate enquiries.
Returns & Refunds
Do you accept returns?
Returns are accepted only in eligible cases as outlined in our Returns Policy.
How long do refunds take?
Eligible refunds are processed to the original payment method. Timelines may vary depending on the payment provider.
Do you offer exchanges?
We currently do not offer exchanges.
Where can I read your Returns Policy?
You can find our complete Returns Policy on the dedicated policy page.
General Questions
Will I receive the exact item shown in the photos?
Each piece is handmade, so while the design remains consistent, minor variations are part of the process.
Will sold-out products be restocked?
Some products may return, while others are available in limited quantities. Follow us on Instagram or subscribe to our newsletter for restock updates.
Why are some pieces slightly different from one another?
Handmade and small-batch products naturally vary in colour, texture, and finish. These variations are part of what makes each piece unique.